I would never ever ever ever use this courier service again! I hate them to the core.
From Day 1 it was a total disaster. I personally came to LBC Lucky Plaza to update my address & personal details and request for an UP SIZE box to be delivered to our place by Tuesday. Much to my surprise not only was a wrong box size (SULIT) delivered but it was also delivered 2 days later than promised. Not only that, they just left the box & the receipt outside our gate. They claimed that there was no one in the house while my housemate was there the whole day because she was also waiting for a delivery. When I called them to replace the box & told them that I just left the box untouched outside, they asked me to make a full payment of $45 to pay for wrong box before they send a replacement because it could have already been damaged. the nerve!!!! of course i got irate (di ba moonlight?) so they just advised me to keep the box, not pay for it & they would just send a new one.
They also picked up the box late. I paid for it on Nov.18 but they picked it up a week after. They have a tracking number which is no use because their website (http://www.lbcsingapore.com) is down all you can see when you go there is "web server is ok ." Likewise, asking LBC branches is no use because they do not have a way of checking. Instead they gave us the customer service hot line which was also as useless.
I understand that its customary for courier deliveries to be late for the holiday season but what i really don't like is for them to put the blame on the customer. Upon our inquiry,we were advised that we provided a "defective" address. duh!? defective. how could this be!? the reason why i chose LBC was because i already have a record with them because i already sent a letter to my sister thru them before. secondly, they are claiming that my Mom's number cannot be reached when they tried to call her. My Mom is like a 24/7 customer service hotline. People who know her could attest that my Mom almost always answers her calls & SMS in a timely manner. We even offered to pick up the package personally if they cannot deliver it on time but they said that they do not allow this & that they do not disclose their warehouse location. I have worked as a customer service officer for almost 7 years in different fields, so i know that the excuses that they gave was not acceptable and is actually considered as a big NO NO.
i guess just don't have any choice but to feel angry & take this as a lesson not to use LBC ever again.
P.S. After almost 2 months of waiting the damn box finally arrived a day after I shouted like hell at the customer service rep of LBC Manila while i was at the LBC branch in singapore at Lucky Plaza. I was the classic " i need to speak 2 your supervisor" irate customer. hahahaha it was so funny. But then a few items were missing, 4 lotions, a few bars of soap & boxes of toothpaste tsk tsk tsk...